Content creation FAQ

How do you access the studio?

You will receive instructions on how to access the studio 24 hours before your session. These instructions include the rules, the code for the studio door, the Wi-Fi password, emergency numbers, etc.

Do you have equipment on site? (e.g., colored backgrounds, lights, flashes…)

NO – We do not have photo equipment on site, we invite you to visit smartlabmtl.com. The Smartloft has beautiful natural light and a unique decor that we encourage you to creatively utilize.

Do you have parking?

NO – We do not have private parking. The parking options are on Crescent Street and surrounding streets, or private parking lots such as 1420 Crescent or 1288 de Maisonneuve West.

Do you have an elevator or lift?

NO – We do not have an elevator or lift. The space is located on the upper floor. There are about twenty steps separating the sidewalk from the loft.

What are your hours of operation?

We are open from 7:00 AM to 11:59 PM every day for content creation.

Can we tour the space before renting the room?

Tours are possible through the following link: https://calendly.com/smartloftmtl/schedule-on-person-visit?month=2023-04

What are the storage and cleaning conditions for the room after the session?

We ask that you leave the space as you found it after your session. For deep cleaning, we take care of it, but we ask that you take out your trash and not leave any garbage behind. Precise instructions regarding trash will be given to you at the time of your booking.

What are your cancellation policies?

• Cancellation up to 14 days before the booking date: full refund of the amount paid or possibility of rescheduling the booking to a later date, subject to availability.
• Cancellation between 7 and 13 days before the booking date: 50% refund of the amount paid or possibility of rescheduling the booking to a later date, subject to availability.
• Cancellation within 7 days of the booking date: no refunds will be made, but the booking can be rescheduled to a later date, subject to availability.

In the event of cancellation by Smartloft due to an emergency or for reasons beyond its control: full refund of the amount paid or possibility of rescheduling the booking to a later date, subject to availability.

It is important to note that all cancellations must be made in writing (by email or postal mail) and confirmed by Smartloft. Rescheduling the booking to a later date can only be done once, after which no further cancellation or rescheduling will be possible.

Are pets allowed?

NO – Pets are not allowed except for visits and for a limited stay in the loft

Event FAQ

Do you have chairs? How many?

YES – We have 25 folding chairs as well as furniture that is part of the decor. We can refer you to partners for additional or special furniture rental.

Do you have tables? How many?

YES – We have 2 folding tables as well as a large wooden table that is part of the decor. We can refer you to partners for additional or special furniture rental.

Do you have dishware?

YES – We have dishware available for rent.

Can we consume alcohol?

YES – You can consume alcohol on the premises.

Do you have a sound system?

YES – We have a speaker on-site. Here is the reference: https://www.amazon.ca/-/en/Audio-Total-Glow-Bluetooth-Speaker/dp/B087F2XP97

Do you have microphones?

YES – We have microphones available for rent upon request.

Do you have a projector?

YES – We have a projector available for rent upon request.

Do you have a screen?

YES – We have a screen available for rent upon request. There is also a fixed television in one of our rooms that can be used.

Do you have parking?

NO – We do not have private parking. Parking options are on Crescent Street and the surrounding streets or private lots such as 1420 Crescent or 1288 de Maisonneuve W.

Do you have an elevator or lift?

NO – We do not have an elevator or lift. The space is on the second floor. There are about twenty steps between the sidewalk and the loft.

What are your opening hours?

We are open from 07:00 to 23:59 every day for content creation.

Can we visit the premises before renting the space?

Visits are possible via the following link: https://calendly.com/smartloftmtl/schedule-on-person-visit?month=2023-04

What are the storage and cleaning conditions for the space after the session?

We ask that you leave the space as you found it after your visit. For deep cleaning, we will take care of it, but we ask that you take out your trash and not leave any trash behind. Specific instructions regarding trash disposal will be given at the time of your reservation.

What are your cancellation policies?

• Cancellation up to 14 days before the reservation date: Full refund of the amount paid or the possibility of rescheduling the reservation to a later date, subject to availability.
• Cancellation between 7 and 13 days before the reservation date: 50% refund of the amount paid or the possibility of rescheduling the reservation to a later date, subject to availability.
• Cancellation within 7 days of the reservation date: No refund will be given, but the reservation can be rescheduled to a later date, subject to availability.

In the event of cancellation by Smartloft due to an emergency or reasons beyond its control: Full refund of the amount paid or the possibility of rescheduling the reservation to a later date, subject to availability.

It is important to note that all cancellations must be made in writing (by email or postal mail) and confirmed by Smartloft. Rescheduling the reservation to a later date can only be done once, after which no further cancellations or rescheduling will be possible.

Are pets allowed?

NO – Pets are not allowed except during visits and for a limited stay in the loft.